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| EFCO GARDEN MACHINERY SET FOR DOMESTIC HOME USE
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| £580.00 |
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HPTOOLS News Blog |
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| Conditions of Use |
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Please print off and read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.
1. YOUR STATUS
By placing an order through our site, you warrant that:
(a) You are legally capable of entering into binding contracts;
(b) You are at least 18 years old.
3. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
3.1 Your order constitutes an offer to us to buy Products. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the order has been processed and the product(s) are awaiting despatch together with an invoice for those Products Ordered. The contract between us (Contract) will only be formed when we send you this email.
3.2 The Contract will relate only to those Products whose despatch we have confirmed.
4. CONSUMER RIGHTS
4.1 If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 10 below).
4.2 To cancel a Contract, you must inform us in writing. You must also return the Products to us immediately, in the same condition in which you received them, and at your own cost and risk.
4.3 You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
4.4 You will not have any right to cancel a Contract for the supply of any products that have been used by you and cannot be resold because of your use of those Products.
5. AVAILABILITY AND DELIVERY
5.1 It is our aim to deliver Products within 5 working days for delivery in the UK calculated from receipt of funds and assuming that the Products you have ordered are available to despatch to you. These time periods however are estimates only and deliveries beyond this date will not be grounds to cancel your order unless we fail to deliver the Products to you within a reasonable time or as a consumer you exercise your right to cancel in accordance with condition 4 above.
5.2 Whilst we cannot guarantee delivery within the time periods specified at condition 5.1, if you have not received your Products after this period has expired, please contact us by sending an email or telephone 01233 740535 with your order number to hand. We will advise you of the present position and endeavour to ensure you receive the Products as soon as is reasonably possible.
5.3 Be advised that if you are trading with us as a consumer, we have a statutory obligation to deliver Products to you within a maximum period of 30 days of the date of the order acknowledgement after which you have the right to cancel your order and receive a full refund of the purchase price.
6. RISK AND TITLE
6.1 The Products will be at your risk from the time we deliver the products to you.
6.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
7. PRICE
7.1 The price of any Products will be as quoted on our site, except in cases of obvious error.
7.2 These prices exclude VAT and delivery costs, which will be added to the total amount due and will be provided to you once you have provided the delivery address to us on our online ordering system. Depending upon where we are asked to despatch the goods to and depending on the weight and size of the Product, delivery costs may vary and where the cost for arranging delivery is higher than the cost advised to you on our website, we will advise you of this and give you the opportunity to cancel your order.
7.4 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already acknowledged.
7.5 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our despatch procedures so that, where a Products correct price is less than our stated price, we will charge the lower amount when despatching the Product to you. If a Products correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before despatching the Product, or reject your order and notify you of such rejection.
7.6 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
8. PAYMENT
8.1 Payment for all Products can be made by credit or debit card. We accept payment by Delta, Maestro, MasterCard or Visa.
8.2 On receipt of your order we will automatically deduct the cost of the Products together with VAT and delivery charges from your card within 24 hours of receiving your order.
8.3 Where necessary pursuant to these terms and conditions, we are also able to cancel or refund individual items of your order should this become necessary in order to comply with our obligations to you.
8.4 You may also order products on our website and pay for them by cheque. In such circumstances your order will be placed on "hold" until we receive your cheque and have obtained cleared funds to our bank account. Once received we will then send to you an order acknowledgement and proceed to make arrangements for delivery.
9. OUR LIABILITY
9.1 As we do not manufacture any of the Products on our website, we will endeavour to transfer to you the benefit of any warranty or guarantee given to us by our suppliers.
9.2 We warrant to you that any Product (save for "Spare Parts" as advertised on our website) purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied for a period of 12 months. For the sake of certainty we do not provide any warranty or guarantee in relation to Spare Parts.
10. OUR REFUNDS POLICY
10.1 When you return a Product to us:
(a) because you have exercised your rights as a consumer and cancelled the Contract between us within the seven-day cooling-off period (see condition 4.1 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, excluding the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.
subject to condition (c)
(b) for any other reason (for instance, because you claim that the Product is defective or does not comply with the warranties as set out at clause 9.2), we will examine the returned Product and will notify you with our view on whether you are entitled to obtain a refund, repair or replacement Product via e-mail within a reasonable period of time.
(c) Assuming the product is returned to us in the condition it was sold as new and unused with all original packing. Failure to return goods in this condition may result in a re stocking fee being charged currently at 15% of the sale price excluding VAT.
We cannot accept responsibility for damaged goods caused by insufficient packing or damage caused during shipping back to our premises.
10.2 If any Product is alleged to be defective or does not conform with any of the warranties in condition 9.2, you must return the Product to us for inspection initially at your own cost.
10.3 Where we are satisfied that the Product is defective or does not comply with the warranties in 9.2, we shall at our option either arrange the repair or replacement of such Goods and refund you your reasonably incurred expenses in returning the product to us.
10.4 Where we agree to make a refund to you, we will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you are entitled to a refund for the defective Product.
10.5 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
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